Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@theunderwearmen.com
Shipped Orders
If an order lacks tracking information, is in transit, is pending, or expired beyond 60 days from the original shipping date (45 days for U.S. orders and 110 days for Brazil), The UM will offer a refund or resend the product at The UM expense. Exceptions apply to certain shipping methods and destinations.
Delivered Orders:
The UM will not process refunds or replacements if the tracking information indicates the order was delivered. In cases where the package wasn’t received, a non-delivery certification from the local post office is required for a refund or replacement.
Damaged Products:
A full refund or replacement is provided for items that arrive damaged within 30 days of delivery. All refund or replacement requests for damaged products will need to be validated through photo or video evidence submitted to support@theunderwearmen.com for approval prior to a refund being issued.
Incorrect or Missing Products:
A full refund or replacement will be provided for incorrect or missing items that were shipped. All refund or replacement requests for incorrect or missing products will need to be validated through photo or video evidence submitted to support@theunderwearmen.com for approval prior to a refund being issued.
Order Cancellations:
A full refund is available for orders canceled before being processed and shipped by our warehouse.