FAQ - Frequently Asked Questions
📦 Orders & Shipping
Q: How long does shipping take?
A: Orders are typically processed within 1–2 business days. Standard shipping takes 3–7 business days depending on your location. You’ll receive tracking info as soon as your order ships.
Q: Do you ship internationally?
A: At this time, we only ship within the U.S. (More countries coming soon!)
Q: How do I track my order?
A: As soon as your order ships, you’ll receive a tracking number via email. If you didn’t receive one, check your spam or reach out to us at [your email].
đź‘• Product & Fit
Q: What sizes do you offer?
A: We currently offer sizes from Medium to 3XL. Be sure to check our [Size Chart] to find your perfect fit.
Q: Do your boxers run true to size?
A: Yes, our boxer briefs are designed to fit true to standard U.S. sizes. If you’re between sizes, we recommend sizing up for a more relaxed fit.
Q: What fabric are your boxer briefs made from?
A: Our underwear is made from a breathable, moisture-wicking blend of [insert material here, e.g., cotton/spandex or polyester/spandex] for all-day comfort and flexibility.
Q: Are they tagless?
A: Yes! All our underwear is tag-free to prevent itching or irritation.
🔄 Returns & Exchanges
Q: Can I return or exchange underwear?
A: Due to hygiene reasons, we cannot accept returns on worn underwear. However, if your order is unworn and still in original packaging, we offer returns or exchanges within 14 days. Contact us for help.
Q: What if I received the wrong item or size?
A: We’re so sorry! Please contact us right away with your order number, and we’ll make it right ASAP.
đź’ł Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
Q: Is your website secure?
A: Absolutely. Our site uses SSL encryption to protect your personal and payment information.
🤝 Still Have Questions?
No problem — just reach out to us at support@theunderwearmen.com or use our contact form. We’re happy to help!